📋 Terms of Service

1. Parties and Scope

These Terms of Service govern the relationship between all users of the xpetotel.com platform (pet owners and business owners) and xpetotel.com. Continuing to use the platform means you accept these terms.

2. Service Description

xpetotel.com is an intermediary platform connecting pet owners with pet care businesses. The platform offers:

• Business listing and search
• Online reservation system
• User review system
• Secure payment infrastructure
• Messaging system

3. User Obligations

• Provide accurate and truthful information
• Maintain account security and not share passwords
• Use the platform only for lawful purposes
• Avoid behavior that harms other users or businesses
• Respect copyright and intellectual property rights
• No spam, fake reviews, or abuse

4. Reservation and Payment Rules

Reservations are subject to business confirmation. Payments are processed securely via Stripe. Cancellation policies are specified for each business. xpetotel.com may mediate payment disputes but is not a direct party.

5. Business Owners

• Provide accurate and up-to-date business information
• Maintain defined service standards
• Respond to reservations in a timely manner
• Clearly state cancellation policies
• Accept platform commission rates

6. Review System

Reviews can only be submitted for completed reservations. Fake, misleading, or abusive reviews may be removed. Businesses may appeal unfair reviews.

7. Intellectual Property

All content, logos, designs, and software on xpetotel.com belong to xpetotel.com and are protected by copyright. Users are responsible for content they upload to the platform.

8. Limitation of Liability

xpetotel.com, as an intermediary platform, cannot be held responsible for the quality of services provided by businesses. The platform is not liable for damages resulting from force majeure, technical failures, or user error.

9. Account Termination

Accounts violating these terms may be suspended or closed without notice. Users may close their accounts at any time.

10. Governing Law

These terms are governed by Turkish law. Turkish courts have jurisdiction in disputes.

11. Changes

xpetotel.com reserves the right to modify these terms. Users will be notified by email of significant changes.