1. Introduction
At xpetotel.com, we take the privacy of our users very seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, and how we protect it.
2. Data We Collect
The following types of data may be collected through our platform:
- Identity Information: First name, last name, email address, phone number
- Account Information: Username, password (stored encrypted), profile photo
- Booking Information: Check-in/out dates, pet details, special requests
- Payment Information: Payments are processed via Stripe; card details are not stored by xpetotel.com
- Technical Data: IP address, browser type, session data, cookies
- Communication Data: Messages shared when you contact us
3. How We Use Your Data
- Creating and managing reservations
- User authentication and account security
- Email notifications and confirmations
- Platform improvement and user experience enhancement
- Fulfilling legal obligations
- Providing customer support
4. Data Sharing
Your personal data is not shared with third parties except in the following cases:
- Service Providers: Stripe (payments), Google (OAuth, Analytics), email service providers
- Business Owners: When you make a booking, your name, email, and pet information are shared with the relevant business
- Legal Requirement: When required by court order or competent authority
5. Cookies
Our platform uses cookies for session management, preferences, and analytics. See our Cookie Policy for details.
6. Data Security
Industry-standard security measures are in place: SSL/TLS encryption, encrypted password storage (bcrypt), firewall protection, and regular security updates.
7. Your Rights (GDPR/KVKK)
- Right to know whether your personal data is being processed
- Right to request information about processing
- Right to request correction of inaccurate data
- Right to request deletion of your data
- Right to object to data transfer to third parties
To exercise these rights, contact us at [email protected].
8. Data Retention
Your personal data is retained for as long as necessary to provide services and meet legal obligations. When you delete your account, your data is deleted once the legal retention period expires.
9. Policy Changes
This policy may be updated from time to time. Users will be notified by email of significant changes.