How to Write a Helpful Pet Hotel Review

Your review helps other pet owners make better decisions. Here's how to write one that matters.

Why Reviews Matter

  • 87% of pet owners read reviews before booking
  • A 4.8 vs 4.5 star rating makes a 23% difference in bookings
  • One detailed review is worth ten one-liners

What to Include

Essential Information

Staff: Were they knowledgeable? Did they know your pet's name by the second day? Did they communicate proactively?

Facilities: Describe what you saw - cleanliness, space, outdoor areas. Were photos accurate?

Care Quality: Did your pet eat normally? Were medications given correctly? Any health issues handled well?

Communication: Photo updates - how many, how often? Were questions answered promptly?

Before vs After

Before:

  • Was the intake process thorough?
  • Did they ask about your pet's needs?
  • Vaccination check?

After:

  • How did your pet seem returning home?
  • Any health issues post-stay?
  • Would you book again?

Rating Guide

StarsMeaning
5Exceptional - exceeded expectations
4Good - met all expectations
3Acceptable - minor issues
2Below standard - significant issues

Sample Review Structure

"[Pet name and breed] stayed for [duration] in [month].

Staff: [Specific observations] Facilities: [What you saw vs photos] Care: [How your pet was during/after] Communication: [Updates, responses] Overall: [Would you return? Why?]"

1Serious problems - safety concerns