First-Time Pet Hotel Users: Step-by-Step Guide

Leaving your pet at a hotel for the first time is stressful - for both of you. Here's how to do it right.

6 Weeks Before

Research phase:

  • List 5-6 candidate hotels
  • Check reviews on xpetotel.com (minimum 20 reviews)
  • Check certificates and photos
  • Note prices and availability

4 Weeks Before

Shortlist to 2-3:

  • Call each hotel, ask key questions
  • Visit in person (never skip this)
  • Observe: cleanliness, smell, staff behavior, dog reactions

What to look for during visit:

  • Clean, no strong ammonia smell
  • Staff interact naturally with animals
  • Dogs look relaxed (not stressed)
  • Outdoor spaces adequate
  • Individual areas (not shared)

2 Weeks Before

Book and prepare:

  • Make reservation (get confirmation in writing)
  • Gather required documents (vaccination records)
  • Pack bag (food, comfort items)
  • Practice short departures at home

Drop-Off Day

Morning routine:

  • Normal feeding schedule (don't change)
  • Exercise before drop-off (tired dog settles better)
  • Stay calm (dogs read your emotions)

At the hotel:

  • Quick, confident handover
  • Leave familiar-scent item
  • Don't turn back multiple times
  • Maximum 5-minute goodbye

During the Stay

  • Request photo update first evening
  • Don't call obsessively
  • Trust your research

Pick-Up

  • Arrive at scheduled time
  • Expect excited, possibly tired dog
  • Resume normal routine immediately